Shipping policy

Shipping & Privacy Policy for Vinamis

At Vinamis, we strive to offer a hassle-free shopping experience, ensuring that your orders are processed and delivered with care and precision. Our You Shop and We Ship offer provides free shipping on all orders within India.

1. Domestic Shipping Policy

1.1 Processing Time

  • Orders placed through Vinamis are processed within 24 Hours.
  • Orders are not shipped or delivered on weekends or public holidays.
  • During periods of high order volume, shipments may experience slight delays. We will notify you of any significant delay via email or phone.

1.2 Shipping Costs

  • All domestic orders qualify for free shipping under the You Shop and We Ship offer.
  • Any additional discounts or coupon codes will not apply to shipping charges.

1.3 Delivery Timeframes

  • Orders are delivered within 24 Hours from the dispatch date.

Note: Delivery timelines are approximate and subject to courier delays or external factors like weather conditions.

1.4 Shipping Confirmation and Tracking

  • Once your order is dispatched, you will receive a confirmation email containing a tracking number.
  • Tracking details are updated within 24 hours of shipment, allowing you to monitor your order’s status.

1.5 Undeliverable Packages

  • Orders returned to us due to address errors or recipient unavailability will be eligible for re-delivery upon request. Additional fees may apply for re-shipping.

2. International Shipping Policy

  • Currently, Vinamis does not offer international shipping.

3. Damaged or Lost Items

  • Vinamis is not liable for products lost or damaged during shipping.
  • If your order is received in a damaged condition, please contact the shipment carrier to file a claim.
  • Retain all packaging and damaged goods for claim verification.

4. COVID-19 Impact on Shipping

  • Shipping timelines may experience delays due to unforeseen circumstances, 

5. Policy Updates

Vinamis may revise the shipping policy periodically. Customers are encouraged to review this page regularly to stay updated.

6. Contact Us

For any questions or concerns regarding shipping or order-related queries, feel free to reach out to us:

  • Email: hello@vinamis.in
  • Phone: +91 912 912 9186 
  • Address: Livro Foods Private Limited, 2A, 6th Street, Balamurugan Nagar, Keelkattalai, Alphive, 600117 Chennai TN, India 

We remain committed to delivering a seamless and reliable experience for every Vinamis customer.