Refund policy

Refund & Return Policy for Vinamis

At Vinamis, we are dedicated to a seamless shopping experience, including straightforward policies on return and product refund. With our You Shop and We Ship offer, we provide free shipping on all orders across India. 

1. Refund Policy

We aim to resolve refund concerns fairly and efficiently, ensuring customer trust and product quality.

1.1 Eligibility for Refunds

Refunds are available under the following conditions:

• Products are received in a damaged or spoiled condition.
• Refund claims are raised within 24 hours of product delivery with photographic evidence.

1.2 Refund Process

• Once approved, refunds are processed within 5-7 business days and credited back to the original payment method.

1.3 Non-Refundable Items

• Products that have been opened, consumed, past their shelf life, or tampered with are not eligible for refunds.
• Refunds are not applicable once products are received in good condition.

1.4 Product Concerns and Replacements

While we do not offer exchanges, valid product concerns may be addressed with a replacement, decided on a case-by-case basis.

2. Return Policy

We have a strict Zero Return Policy and we do not support any return of product. This is to ensure the safety of all Vinamis products while resolving genuine concerns promptly over no use, no product consumed condition.

3. Policy Updates

Vinamis may periodically update its policies. Customers are encouraged to revisit this page for the latest information.

4. Contact Us

For queries related to our Refund & Return Policy, please reach out to us:

• Email: hello@vinamis.in 
• Phone: +91 912 912 9186 
• Address: Livro Foods Private Limited, 2A, 6th Street, Balamurugan Nagar, Keelkattalai, Alphive, 600117 Chennai TN, India 

We are committed to making your experience with Vinamis as smooth and satisfying as our products.